Shipping & Lead Times

Reliable Global Shipping

At Surgix Instruments, we understand that timely delivery is essential for healthcare providers, distributors, and businesses. We are committed to processing and shipping orders efficiently while maintaining the highest standards of quality and customer service.

Shipping methods and lead times vary depending on whether your order is for business (B2B) or direct retail (B2C).

Business-to-Consumer (B2C) Orders

Our B2C customers benefit from fast order processing and prompt dispatch.

Stock Items

• Orders are processed as quickly as possible.
• In-stock items are typically dispatched within 1–2 business days.
• Orders are shipped subject to product availability.
• Customers will receive shipping confirmation once their order has been dispatched.

If an item is temporarily out of stock, our customer service team will contact you with an estimated dispatch date.

Business-to-Business (B2B) Orders

We work closely with distributors, wholesalers, hospitals, procurement teams, and OEM customers to agree realistic production and delivery schedules.

Because many B2B orders involve customised manufacturing or larger quantities, lead times are individually agreed before production begins.

Typical B2B orders include:

• Wholesale orders
• Distributor orders
• OEM manufacturing
• Private label production
• Custom instrument manufacturing
• Large healthcare procurement projects

Each project is carefully planned to meet agreed delivery requirements.

Factory-Direct Shipping

Large B2B orders are shipped directly from our manufacturing facility in Sialkot, Pakistan, allowing us to:

• Reduce unnecessary handling
• Improve production efficiency
• Offer competitive factory-direct pricing
• Provide flexible manufacturing solutions
• Support international distributors and OEM partners

Our export team coordinates each shipment to ensure documentation and logistics are managed as efficiently as possible.

International Shipping

Surgix Instruments supplies customers across the globe.

We work with trusted international courier and freight partners to deliver orders safely and efficiently.

Shipping options may include:

• Express Courier Services
• Air Freight
• Sea Freight
• Road Freight (where applicable)

The most suitable shipping method will depend on the destination, order size, and customer requirements.

Lead Times

Lead times depend on several factors, including:

• Product availability
• Order quantity
• Manufacturing requirements
• Customisation or OEM services
• Destination country
• Shipping method selected

For custom manufacturing and large-volume orders, an estimated production and dispatch schedule will be confirmed during the quotation process.

Customs & Import Duties

For international shipments, customers may be responsible for:

• Import duties
• Customs clearance
• Local taxes
• Regulatory requirements in the destination country

These charges are determined by the destination country's customs authorities unless otherwise agreed in writing.

Our Commitment

We work hard to meet our customers' delivery requirements and aim to dispatch all orders on time.

Our production, quality control, and logistics teams work together to ensure every order is manufactured, inspected, packed, and shipped efficiently while maintaining the high standards expected from Surgix Instruments.

Although delivery times may occasionally be affected by customs procedures, carrier delays, or other circumstances beyond our control, we are committed to keeping customers informed throughout the process.

Need a Delivery Estimate?

If you require an estimated production schedule or delivery time for a specific order, our team will be happy to assist.

For wholesale, OEM, private-label, or international orders, we recommend contacting us before placing your order so we can provide the most accurate lead time based on your requirements.

Email:
info@surgixinstruments.com

Shipping Summary