Surgix Instruments – Frequently Asked Questions
Who is Surgix Instruments?
Surgix Instruments is a manufacturer and supplier of surgical, dental and veterinary instruments. Our manufacturing operations are based in Sialkot, Pakistan, with a UK office supporting customers, international enquiries and global distribution.
What types of instruments do you manufacture?
Our range covers surgical, dental and veterinary instruments across numerous specialties, including General Surgery, Orthopaedics, Spine, Ophthalmology, ENT, Obstetrics & Gynaecology, Urology, Dental, Veterinary and many other specialist categories.
Can I request a quotation instead of ordering online?
Yes. Simply add the instruments you are interested in to your Quote List, enter the required quantities and submit your details. Our team will review your requirements and respond with pricing, availability and estimated lead times.
Do you accept small orders?
Yes. We welcome enquiries for individual instruments as well as larger quantities. Availability, pricing and shipping options may vary depending on the product, quantity and destination.
Do you supply distributors and wholesalers?
Yes. Distributor and wholesale supply is an important part of our business. We can discuss volume pricing, recurring supply, product ranges and longer-term requirements with medical, dental and veterinary instrument distributors.
Do you offer OEM and private-label manufacturing?
Yes. We offer OEM and private-label services for qualifying orders. Depending on your requirements, this can include instrument marking, branding, packaging and manufacturing to agreed specifications.
Can you manufacture instruments to our own specifications?
Custom manufacturing may be available depending on the instrument and technical requirements. Send us your drawing, specification, sample or product reference and our team can review manufacturing feasibility.
Can our company logo or brand name be marked on the instruments?
Yes, custom instrument marking is available for qualifying OEM and private-label orders. Please include your branding requirements when requesting a quotation.
Are different sizes and patterns available?
Many instruments are available in multiple sizes, patterns and configurations. If you cannot find the exact version you require on the website, contact us with the product SKU and your requirements.
Where are Surgix instruments manufactured?
Our manufacturing facility is located in Sialkot, Pakistan, a region internationally known for the manufacture of surgical instruments. Surgix also operates a UK office supporting customers and international business.
What materials are used to manufacture your instruments?
Materials vary according to the instrument and its intended application. Relevant material and specification information should be confirmed against the individual product or quotation. Our team can provide further technical information where required.
Are Surgix instruments reusable and autoclavable?
Many of our stainless-steel surgical instruments are designed for reusable professional applications, but requirements vary by product. Always refer to the information supplied for the particular instrument and follow the applicable validated cleaning, disinfection and sterilisation procedures.
How should reusable instruments be cleaned and sterilised?
Cleaning, disinfection and sterilisation should be performed according to the instructions applicable to the particular instrument and your organisation's validated procedures. Please refer to our Cleaning & Sterilisation guidance for further information.
Do you provide product documentation?
Product information and supporting documentation can be provided where applicable. If you require technical specifications or documentation for procurement, regulatory or distributor purposes, contact us quoting the relevant Surgix SKU.
Do you ship internationally?
Yes. Surgix Instruments serves international customers. Shipping methods, costs and delivery times depend on the destination, order size, product availability and any applicable import requirements.
How long will my order take?
Lead times vary according to stock availability, quantity and whether the order requires manufacturing, custom marking or private-label packaging. We will provide an estimated lead time when preparing your quotation or confirming your order.
Can you provide samples before a bulk order?
Sample requests can be considered depending on the product and customer requirements. Contact our team with the instrument references you would like to evaluate.
Do you offer bulk pricing?
Yes. Pricing can vary according to product, quantity, customisation and overall order requirements. Add the required instruments and quantities to your Quote List for a tailored quotation.
Can Surgix manufacture products under an existing distributor's brand?
Yes. We work with businesses requiring OEM and private-label manufacturing. Branding, instrument marking, packaging and other requirements can be discussed as part of the quotation process.
I cannot find the instrument I need. What should I do?
Our online catalogue is extensive, but not every available pattern or variation may be displayed. Contact us with the instrument name, photograph, catalogue reference, drawing or specification and our team can check whether we manufacture or can source/manufacture the required pattern.
How do I become a Surgix distributor?
Businesses interested in representing or distributing Surgix Instruments can contact our sales team with their company name, country, markets served, product categories of interest and expected requirements. We will review the enquiry and discuss suitable opportunities.
How can I contact Surgix Instruments?
Use the Contact Us page or submit a Quote Request directly from the products you are interested in. For sales and quotation enquiries, you can also contact our sales team at sales@surgixinstruments.com.